Returning Your Donut Pillow? Here’s What You Should Know

We have a 30-days return policy.

Please contact our Customer Service Team at [email protected] to initiate a return request.

Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason(such as donut pillow details, donut shape issues, pillow comfort, etc) for the return. Please note that we may request for you to email donut shape product photos and/or a video of damaged or defective merchandise prior to sending the pillow items back.

Donut pillows must return in original packaging with:

  • Donut shape intact
  • Pillow tags attached
  • No stains or odors

We may also provide you with troubleshooting steps to check your donut pillow, as it is required to speed up the return process and assist you in avoiding any return processing fees.

The troubleshooting steps includes:

✓  Verify donut shape integrity

✓  Inspect pillow materials

✓  Confirm hygienic condition

Other instructions: Some products on limited-time sale do not support returns or exchanges for non-quality issues. Please refer to the product details page for specifics. For returns or exchanges due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

If the return is approved, you will receive further directions on shipping the donut pilloiw item(s) back to us.

Approved product returns require:

  • Original pillow packaging
  • Completed return form
  • Proof of donut pillow purchase

We cannot accept returns without proper pillow documentation or the pillow’s donut shape cannot be restored. Any refund, store credit, or replacement will be issued once the return has been received and processed.