What You Should Know Prior to Receiving Your Donut Pillow

How Long Does Delivery Take?

Donut pillow orders typically deliver in 7-10 days. Other pillow types may vary. The donut shape requires special packaging to maintain its form during transit.

What Is the Processing Time?

Donut pillows require extra quality checks before shipping. While most pillow orders process in 1 day, our signature donut design adds 12-24 hours for proper inspection.However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

How Will My Delivery Be Shipped?

BuyDonutPillows

ships all in-stock orders with First-Class Mail Tracking® service. Please allow 7-10 business days (preparation time not included) for in-stock items to be shipped with Default Shipping.

Donut pillow shipments include:

  • Donut shape protection bags
  • Hygienic pillow wrapping
  • Detailed care instructions
  • Quality assurance seals

I Ordered More Than One Item. Will They All Be Delivered at the Same Time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product.Donut pillows ship separately from other pillow types to prevent shape distortion. Your donut order may arrive in a different package than standard pillows. Once an item has been shipped, you will receive a shipment notification email.

Can I Change the Delivery Address of My Package After It Has Been Shipped Out?

Unfortunately, we cannot change the shipment once the product is en route. Donut pillows cannot be redirected mid-shipment as the pillow positioning and donut shape are carefully calibrated for transit. Contact us within 1 hour of ordering for address changes.

What Do I Need to Do When I Received a Different Product Than What I Ordered?

Please contact customer support .